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 | Definition of the project organisation and project governance |
 | Assignment of clear responsibilities |
 | Top-down project planning using milestones, with identification of dependencies and definition of key success factors |
 | Cost-benefit analysis |
 | Risk assessment and monitoring |
 | Detailed description of project deliverables |
 | Functional and technical design |
 | Business process optimisation |
 | Issue management and change management |
 | Rollout methodology and support |
 | Contract and documentation management |
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